Frequently asked questions - Meaningful Cards™ Personalized Gifts Skip to content


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How long will it take for my item to get delivered?

Depending on the level of customization in your gear will vary the time it takes to get to you. For USA customers you will get your item within 2-7 business days of ordering. Most items however will ship much faster than that.

Customers in EU/UK will receive your package within 3-10 business days.

For other International customers you will get your item within 5-15 business days of ordering. 

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.

How can I track my order?
When you order with you are emailed out a unique order ID. You will also be notified via email when the item ships along with a tracking number. If you do not get them contact us at support [at] and we will make sure you get the info you need.

I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at support [at]

We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.

The product I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support [at] and we'll get you a new one out!

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